Say Hello

Leah Yard Designs studio is located in historic Chinatown in Vancouver BC.  Being dedicated to the quality of the product and customer experience is what makes us thrive.  
Questions and feedback are always welcome. Here's where you can reach us:

EMAIL: leah@leahyarddesigns.com
FACEBOOK: www.facebook.com/leahyarddesigns
INSTAGRAM: www.instagram.com/leahyarddesigns

Here are some of our Frequently Asked Questions:

HOW MUCH DOES SHIPPING COST?
Please note: Due to the on-going Tariff changes, we have made the difficult decision to temporarily pause shipping to the U.S.

We are currently offering free standard shipping within Canada for orders over $200 CAD. Shipping upgrades are available. Our shop is set up to calculate the shipping depending on your location. Once you have an item in your cart, you may proceed to the check-out where rates are calculated.

CAN I PLACE MY ORDER WITHOUT TRACKING?
Every order is tracked. Our packages are small and valuable! It is important to us that your jewellery arrives safely to its new home.

ONCE I'VE PLACED MY ORDER, HOW LONG UNTIL I GET MY JEWELLERY?
Many of our items are made to order. Orders ship within 3-5 business days via Canada Post. Please note: while we're exhibiting at events our turnaround times may be delayed. If you have any questions about your order please email us at: leah@leahyarddesigns.com

Standard/Basic Tracked Shipping:
Canada- 7-10 Business Days
USA- 10-14 Business Days (currently unavailable)
Other International- 2-4 Weeks

Xpresspost:
Canada- 1-4 Business Days
USA- 3-5 Business Days (currently unavailable)
Other International- 4-12 Business Days

Please note: During peak seasons delivery times may be delayed.
The above delivery times are estimates and may vary depending on border delays. We are also excited for you to get your package! We do our absolute best to provide clear and appropriate shipping labels and/or documentation to ensure orders arrive as quickly as possible. Due to ongoing changes to international customs requirements, shipping availability may be temporarily limited for certain destinations. If shipping is unavailable to your country at checkout, we apologize for the inconvenience and hope to resume service as soon as possible.

I AM AN INTERNATIONAL CUSTOMER, WILL I HAVE TO PAY BORDER FEES OR CUSTOMS?
Any time an item passes over an international border it can be taken for extra processing which may result in fees. Unfortunately this is part of international shipping and is ultimately the responsibility of the buyer.

WHAT DO I DO IF I WANT TO RETURN AN ITEM?
Please note: all sale items (including sample sale pieces and items sold with a discount code applied) are FINAL SALE.
Regular items (excluding all sale and custom orders) may be returned/exchanged within 14 business days of the delivery date. If you would like to exchange/refund your item(s) please email leah@leahyarddesigns.com with your order number.

Full refunds are offered minus the original shipping (where applicable) for jewellery that is returned in its original condition and packaging. Though insurance and tracking is recommended when mailing the item(s) back, this is the buyer's choice as the return shipping costs (including any border fees incurred) will be their responsibility.

We do our best to describe each item in detail through the product description and photos. If you are ever unsure about a detail, please let us know! We love what we do and we are more than happy to send additional photos or answer any questions so that you can buy with confidence.

Please note: gift cards are not eligible for returns 

HOW DO I CARE FOR MY JEWELLERY?
Our full jewellery care instructions can be found here. Each piece of jewellery we sell comes with care instructions inside the gift box to ensure you get the most out of your new jewels!